Cockpit Report

Do you know

• on which booking sites your hotel has guest reviews and the quality of these?
• if there is a considerable change in the perception of your hotel over a period of time?
• which segments of your service are rated high or low by your guests?
• which segment is your best?
• if there was a significant change in the frequency, guest posted reviews, over a certain period of time?
• if there is a re-occurring theme in a number of separate reviews.

We provide you with a Cockpit Report  every three months, which evaluates strengths and weaknesses based on guest reviews, collected from the major booking and review platforms. This will help you tremendously to identify opportunities and threats, which will also be laid out for you, by our professional team in the report. This can serve you as an objective analysis of your hotel and can even be used by the hotel as an internal quality management tool.

Direct access to your latest Cockpit-Report is accessible through the Hotel-Login.